1. RETURNS & REFUNDS POLICY
- ALL SALES ARE FINAL, AND NO REFUNDS WILL BE ISSUED.
- AS EACH ITEM IS MADE-TO-ORDER, WE HAVE A STRICT NO-REFUND OR RETURN POLICY. PLEASE ENSURE YOU SELECT THE CORRECT SIZE BEFORE COMPLETING YOUR PURCHASE.
- WE OFFER A TWENTY FOUR HOUR WINDOW FOR SIZE CHANGES AFTER PLACING YOUR ORDER.

2. SHIPPING POLICY
- WE OFFER FREE STANDARD SHIPPING ON ALL ORDERS.
- ONCE YOUR ORDER HAS BEEN HANDED OVER TO THE COURIER, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH DELIVERY DETAILS. ORDERS ARE PROCESSED AND SHIPPED ONLY ON BUSINESS DAYS, EXCLUDING UK/EU BANK HOLIDAYS.
- OUR COURIERS DELIVER MONDAY TO FRIDAY DURING BUSINESS HOURS. PLEASE NOTE THAT DELIVERIES TO RURAL ADDRESSES MAY TAKE LONGER. NI/ETO IS NOT RESPONSIBLE FOR DELAYS CAUSED BY FACTORS OUTSIDE OUR CONTROL.

3. TAXES AND DUTIES
- UK/EU: TAXES AND DUTY FEES ARE COVERED BY NI/ETO.
- REST OF THE WORLD - INCLUDING SWITZERLAND AND NORWAY: LOCAL DUTIES AND TAXES ARE THE RESPONSIBILITY OF THE CUSTOMER.

* NOTE TO US CLIENTS: ORDERS ABOVE $2,500 REQUIRE FORMAL CUSTOMS CLEARANCE. OUR CARRIER MAY CONTACT YOU FOR YOUR FEDERAL TAX ID OR SOCIAL SECURITY NUMBER TO COMPLETE THE DELIVERY. PLEASE NOTE, WE DO NOT SHIP TO PO BOXES.

4. CUSTOMS AND IMPORT CHARGES
- SHIPPING OUTSIDE THE UK/EU MAY INCUR CUSTOM CHARGES IMPOSED BY YOUR NATIONAL TAX OR CUSTOMS AUTHORITIES. THESE CHARGES ARE THE RESPONSIBILITY OF THE CUSTOMER.

5. REFUSED DELIVERIES
- IF YOU REFUSE A DELIVERY, YOU WILL NOT BE REFUNDED THE SHIPPING COSTS, NOR ANY DUTIES OR TAXES INCURRED. WE STRONGLY ENCOURAGE YOU TO CAREFULLY REVIEW YOUR ORDER.

6. DELIVERY TIMES
- ALL ORDERS ARE PROCESSED WITHIN 2 WORKING DAYS BEFORE SHIPPING.
- YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH A TRACKING LINK ONCE YOUR ORDER HAS BEEN DISPATCHED. PLEASE NOTE, IT MAY TAKE UP TO TWENTY FOUR HOURS FOR THE TRACKING LINK TO BECOME ACTIVE.

7. ESTIMATED DELIVERY TIMES
- UK/EU: 2-3 WORKING DAYS.
- US AND REST OF THE WORLD: 2-7 WORKING DAYS.

* DURING PEAK SALES PERIODS, DELIVERIES MAY TAKE UP TO FIVE ADDITIONAL WORKING DAYS, DUE TO VARIOUS LOGISTICAL DELAYS BY FACTORS OUTSIDE OUR CONTROL.

8. DELIVERY TERMS & CONDITIONS
- IF THERE IS A DELAY OR THE PARCEL IS SUSPECTED TO BE LOST, A CASE WILL BE OPENED WITH THE COURIER TO INVESTIGATE.
- IF THE DELIVERY METHOD DOES NOT REQUIRE A SIGNATURE AND PROOF OF DELIVERY IS PROVIDED, THE PARCEL WILL BE CONSIDERED SUCCESSFULLY DELIVERED, AND NI/ETO WILL NOT BE HELD RESPONSIBLE FOR THEFT.
- ORDERS PLACED THROUGH NIETOLONDON.COM CANNOT BE PRICE-MATCHED WITH PURCHASES MADE THROUGH OTHER RETAILERS.

IF YOU HAVE ANY QUESTIONS REGARDING OUR POLICIES OR WISH TO LEARN MORE ABOUT HOW WE HANDLE YOUR DATA, PLEASE CONTACT US AT INFO@NIETOLONDON.COM.

EFFECTIVE DATE: DECEMBER 2024

1. INTRODUCTION
AT NIETO LONDON LIMITED (“WE”, “OUR”, OR “US”), WE VALUE YOUR PRIVACY AND ARE DEDICATED TO SAFEGUARDING YOUR PERSONAL INFORMATION. THIS PRIVACY POLICY OUTLINES HOW WE COLLECT, USE, PROTECT, AND MANAGE YOUR PERSONAL DATA WHEN YOU ACCESS OR USE OUR WEBSITE (WWW.NIETOLONDON.COM), ENGAGE WITH US THROUGH OTHER COMMUNICATION CHANNELS (SUCH AS EMAIL, PHONE, OR SOCIAL MEDIA), OR MAKE PURCHASES ON OUR PLATFORM.

2. ABOUT US
AS THE DATA CONTROLLER, WE ARE RESPONSIBLE FOR DETERMINING HOW YOUR PERSONAL DATA IS PROCESSED. IF YOU HAVE ANY QUESTIONS REGARDING THIS PRIVACY POLICY OR WISH TO LEARN MORE ABOUT HOW WE HANDLE YOUR DATA, PLEASE CONTACT US AT INFO@NIETOLONDON.COM.

3. DATA COLLECTION
WE GATHER PERSONAL DATA IN THE FOLLOWING WAYS:
- DIRECTLY FROM YOU: WHEN YOU REGISTER ON OUR WEBSITE, PLACE AN ORDER, CONTACT OUR CUSTOMER SUPPORT TEAM, OR INTERACT WITH US VIA SOCIAL MEDIA PLATFORMS.
- THROUGH YOUR INTERACTIONS WITH US: THIS INCLUDES THE USE OF COOKIES AND SIMILAR TECHNOLOGIES, AS DETAILED IN OUR COOKIES POLICY.
- FROM THIRD-PARTY SOURCES: WE MAY OBTAIN INFORMATION ABOUT YOU FROM PLATFORMS LIKE GOOGLE, SOCIAL MEDIA, AND OTHER PUBLICLY AVAILABLE SOURCES, WHERE PERMITTED BY LAW.

4. TYPES OF DATA WE COLLECT
THE PERSONAL DATA WE COLLECT MAY INCLUDE:
- PERSONAL DETAILS: YOUR NAME, DATE OF BIRTH, CONTACT INFORMATION, PAYMENT METHODS, SHIPPING ADDRESSES.
- ACCOUNT INFORMATION: YOUR USERNAME, PASSWORD, ORDER HISTORY, AND PREFERENCES.
- COMMUNICATION RECORDS: INCLUDING CALL RECORDINGS AND ANY FEEDBACK YOU PROVIDE, WHICH MIGHT ALSO INVOLVE SHARING IMAGES OR OTHER PERSONAL DETAILS.
- TECHNICAL DATA: SUCH AS IP ADDRESS, DEVICE TYPE, BROWSING HISTORY, AND GEOGRAPHIC LOCATION.
- ORDER-RELATED DATA: INCLUDING PURCHASE DETAILS, TRANSACTION AMOUNTS, AND DATA ABOUT YOUR WEBSITE VISITS AND INTERACTIONS.

5. HOW WE USE YOUR PERSONAL DATA
WE UTILISE YOUR PERSONAL INFORMATION FOR SEVERAL PURPOSES, INCLUDING:
- ORDER FULFILMENT AND RETURNS MANAGEMENT: TO PROCESS AND DELIVER YOUR ORDERS, MANAGE RETURNS, AND UPDATE YOU ON YOUR ORDER STATUS.
- BUSINESS OPERATIONS: TO ENSURE THE PROPER FUNCTIONING OF OUR WEBSITE, IMPROVE SERVICES, DETECT FRAUD, AND COMPLY WITH LEGAL OBLIGATIONS.
- CUSTOMER SUPPORT AND COMMUNICATION: TO RESPOND TO INQUIRIES, PROVIDE UPDATES, AND ASSIST WITH YOUR SHOPPING EXPERIENCE.
- MARKETING ACTIVITIES: TO INFORM YOU ABOUT PROMOTIONS, EVENTS, AND NEW PRODUCTS (WITH YOUR CONSENT OR BASED ON OUR LEGITIMATE BUSINESS INTERESTS).
- PERSONALISATION: TO TAILOR YOUR ONLINE EXPERIENCE AND PROVIDE CONTENT BASED ON YOUR PREFERENCES.

LEGAL BASIS FOR PROCESSING:
WE PROCESS YOUR DATA BASED ON THE FOLLOWING GROUNDS:
- CONTRACTUAL NECESSITY: FOR PROCESSING YOUR ORDERS AND MANAGING TRANSACTIONS.
- LEGITIMATE INTERESTS: FOR BUSINESS PURPOSES SUCH AS FRAUD PREVENTION, OPERATIONAL EFFICIENCY, AND CUSTOMER SERVICE.
- CONSENT: WHEN YOU SUBSCRIBE TO RECEIVE MARKETING COMMUNICATIONS.

6. SHARING YOUR PERSONAL DATA
WE MAY DISCLOSE YOUR DATA TO THE FOLLOWING THIRD PARTIES:
- SERVICE PROVIDERS AND PARTNERS: THESE MAY INCLUDE PAYMENT PROCESSORS, SHIPPING COMPANIES, AND MARKETING FIRMS WHO ASSIST US IN DELIVERING OUR SERVICES.
- LEGAL AND REGULATORY AUTHORITIES: IF REQUIRED BY LAW OR TO PROTECT OUR RIGHTS AND INTERESTS.

7. DATA SECURITY AND RETENTION
WE TAKE APPROPRIATE SECURITY MEASURES TO PROTECT YOUR PERSONAL DATA FROM UNAUTHORISED ACCESS, LOSS, OR MISUSE. WHILE WE STRIVE TO MAINTAIN THE HIGHEST STANDARDS OF DATA PROTECTION, PLEASE NOTE THAT NO SYSTEM IS COMPLETELY SECURE. WE RETAIN YOUR PERSONAL INFORMATION ONLY FOR AS LONG AS NECESSARY TO FULFIL BUSINESS OR LEGAL REQUIREMENTS.

8. INTERNATIONAL DATA TRANSFERS
IN SOME CASES, YOUR PERSONAL DATA MAY BE TRANSFERRED TO COUNTRIES OUTSIDE THE UK, WHICH MAY HAVE DIFFERENT LEVELS OF DATA PROTECTION. WE IMPLEMENT SAFEGUARDS, SUCH AS STANDARD CONTRACTUAL CLAUSES, TO ENSURE YOUR DATA REMAINS PROTECTED IN COMPLIANCE WITH APPLICABLE LAWS.

9. YOUR RIGHTS
YOU HAVE VARIOUS RIGHTS CONCERNING YOUR PERSONAL DATA, INCLUDING:
- THE RIGHT TO ACCESS, CORRECT, OR DELETE THE INFORMATION WE HOLD ABOUT YOU.
- THE RIGHT TO RESTRICT OR OBJECT TO HOW WE PROCESS YOUR DATA.
- THE RIGHT TO REQUEST A PORTABLE COPY OF YOUR DATA IN A MACHINE-READABLE FORMAT.
- THE RIGHT TO WITHDRAW YOUR CONSENT WHERE APPLICABLE.

TO EXERCISE THESE RIGHTS, PLEASE CONTACT US AT INFO@NIETOLONDON.COM. IF YOU BELIEVE WE HAVE NOT ADDRESSED YOUR CONCERNS, YOU CAN FILE A COMPLAINT WITH THE INFORMATION COMMISSIONER’S OFFICE (ICO) IN THE UK.

10. UPDATES TO THIS PRIVACY POLICY
WE MAY OCCASIONALLY UPDATE THIS PRIVACY POLICY. IF WE MAKE SIGNIFICANT CHANGES, WE WILL NOTIFY YOU BEFORE THE UPDATED POLICY TAKES EFFECT.

EFFECTIVE DATE: DECEMBER 2024

A COOKIE IS A SMALL FILE STORED ON YOUR BROWSER OR DEVICE THAT CONTAINS INFORMATION ABOUT YOUR PREFERENCES AND BROWSING ACTIVITIES. WE USE COOKIES TO ENHANCE YOUR EXPERIENCE, PROVIDE SECURE PAYMENT PROCESSING VIA STRIPE, AND IMPROVE OUR WEBSITE’S FUNCTIONALITY.

- COOKIE USAGE: WE USE COOKIES FOR ENHANCING YOUR EXPERIENCE AND SECURELY PROCESSING PAYMENTS VIA STRIPE. CARGO, OUR PLATFORM PROVIDER, PARTNERS DIRECTLY WITH STRIPE FOR COMMERCE. ALL PERSONAL AND FINANCIAL DATA IS STORED ON STRIPE’S SECURE SYSTEMS AND FOLLOWS THEIR PRIVACY AND COOKIE GUIDELINES.
- DATA PROTECTION: WE DO NOT SELL OR STORE YOUR PERSONAL FINANCIAL DATA. ALL TRANSACTIONS ARE PROCESSED OVER HTTPS, AND ADDITIONALLY WE DO NOT STORE ANY PASSWORDS. OUR PLATFORM PROVIDER IS PROTECTED BY PHYSICAL AND TECHNICAL SECURITY MEASURES, INCLUDING FIREWALLS, VPNS, AND DDOS MITIGATION.
- MANAGING COOKIES: YOU CAN MANAGE OR DISABLE COOKIES IN YOUR BROWSER SETTINGS. PLEASE NOTE THAT DISABLING COOKIES MAY AFFECT YOUR ABILITY TO USE CERTAIN FEATURES ON OUR WEBSITE.
- THIRD-PARTY COOKIES: SOME COOKIES MAY BE SET BY THIRD-PARTY PROVIDERS FOR ANALYTICS AND ADVERTISING PURPOSES. THESE COOKIES TRACK ACTIVITY AND PREFERENCES ACROSS WEBSITES.
- YOUR RIGHTS: YOU HAVE THE RIGHT TO WITHDRAW CONSENT FOR COOKIES AT ANY TIME. OUR PRIVACY POLICY CONTAINS MORE DETAILS ON YOUR DATA PROTECTION RIGHTS.

IF YOU HAVE ANY QUESTIONS REGARDING THIS COOKIE POLICY OR WISH TO LEARN MORE ABOUT HOW WE HANDLE YOUR DATA, PLEASE CONTACT US AT INFO@NIETOLONDON.COM.

EFFECTIVE DATE: DECEMBER 2024

IN ACCORDANCE WITH UK COPYRIGHT LAW, ALL WORKS ON THIS SITE COMPLY WITH THE PROVISIONS OF THE COPYRIGHT, DESIGNS AND PATENTS ACT 1988. ANY UNAUTHORISED REPRODUCTION, PUBLIC COMMUNICATION, DISTRIBUTION, LENDING, OR OTHER USE OF PROTECTED WORKS IS STRICTLY PROHIBITED. VIOLATIONS MAY LEAD TO LEGAL ACTION AND PENALTIES, INCLUDING POTENTIAL FINES OR DAMAGES, UNDER THE RELEVANT SECTIONS OF UK COPYRIGHT LEGISLATION. THIS EMPHASISES STRINGENT ENFORCEMENT OF COPYRIGHT AND RELATED RIGHTS PROTECTIONS TO SAFEGUARD INTELLECTUAL PROPERTY.

EFFECTIVE DATE: DECEMBER 2024